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EyeMax

+1.804-694-4999


  • Home
  • Services
  • Insurance
  • Contact
  • FAQ

Frequently Asked Questions

Please reach us at eyemaxinc@yahoo.com if you cannot find an answer to your question.

An optometrist is a primary eye care provider who can perform eye exams, prescribe glasses and contact lenses, and treat common eye conditions. An ophthalmologist is a medical doctor who specializes in eye and vision care and can perform surgeries.


 

Your exam includes:

  • Vision testing for glasses or contacts
     
  • Eye pressure check
     
  • Screening for eye diseases
     
  • Retinal evaluation (with or without dilation)
    Dr. H. Nguyen will explain every step to ensure you feel comfortable and informed.


No, we do not perform LASIK surgery. However, we can provide referrals to trusted LASIK surgeons in the area.


The American Optometric Association (AOA) recommends annual eye exams for most children and adults with vision correction. Individuals without vision problems between the ages of 18 and 64 should have an exam at least every two years. Patients over 60 or with systemic health conditions like diabetes may need more frequent checkups.


Please bring your current vision and medical insurance cards, a government-issued photo ID, your current glasses or contact lenses, a list of any medications you are taking, and any questions you have for the doctor. 


Dilation is often necessary for a thorough evaluation of your eye health, specifically the retina and optic nerve. If your eyes are dilated, your vision may be blurry and sensitive to light for a few hours, so we recommend bringing sunglasses or having a driver available.


We do accept walk-ins, but we recommend scheduling an appointment in advance to ensure the best patient experience and minimize your wait time. Scheduled patients are prioritized. Please call our office at 804-694-4999 to check current availability.  


A comprehensive eye exam typically takes between 30 to 45 minutes, but may be longer if you are a new patient or receiving a contact lens fitting. Please allow about 2 hours for new patient and yearly examinations if dilation is required. 


 "20/20" is a measure of normal visual acuity (sharpness) at a distance of 20 feet. It means you can see clearly at 20 feet what a person with normal vision can see at that distance. 


Small, occasional spots or "cobwebs" in your vision are usually normal protein fibers. However, if you suddenly notice a large number of new floaters, flashes of light, or a dark curtain in your vision, contact our office immediately as this could be a sign of a serious issue. 


Prolonged screen time can cause digital eye strain, leading to dry eyes, headaches, and blurred vision. The American Optometric Association (AOA) recommends following the 20-20-20 rule: every 20 minutes, look at something 20 feet away for at least 20 seconds. 


For most patients, even those with extended-wear lenses, it is safest to remove contacts before sleeping to reduce the risk of eye infections and ensure proper oxygen flow to your eyes.


We work with a wide range of vision and medical insurance plans. The best way to confirm coverage is to contact your insurance provider directly or call our office with your plan details. We will gladly help you verify your benefits before your appointment.


Vision insurance is generally for routine eye exams, glasses, and contact lenses. Medical insurance is used when a medical issue is present, such as an eye infection, injury, dry eye syndrome, or a medical diagnosis like glaucoma or diabetes. We will bill the appropriate insurance based on your visit's findings and your insurance provider's rules. 


Yes, you can be seen as an out-of-network patient. We will provide you with an itemized receipt so you may file a claim with your insurance company for direct reimbursement. 


A contact lens prescription requires different measurements to ensure the lens fits properly and comfortably on the surface of your eye. A contact lens evaluation is a separate service from a routine eye exam.  


Most prescriptions for glasses and contacts are valid for 12 months, though this can vary by state and the doctor's discretion. An annual eye exam is necessary to renew your prescription. 


Yes. We provide eye exams for children as young as 8 years old. Early detection helps prevent long-term vision problems and supports healthy development. 


 

Please contact us right away if you experience:

  • Sudden loss of vision
     
  • Flashes or new floaters
     
  • Persistent eye pain
     
  • Severe redness
     
  • Double vision

Eye emergencies should be treated as soon as possible.


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